Apple Stores in Guangzhou: Addresses, Prices and Support

Dotted underline: only secondhand sources report it so far. Tap or hover it for why, and check before you go.

Where are the Apple Stores in Guangzhou?

Apple’s mainland store list shows exactly two stores in Guangzhou. (Apple store list). Show the Chinese address to your taxi driver; see the taxi guide.

Apple’s store pages list no metro station or exit, so the stations above come from the malls’ side. Parc Central’s own site says Exit B at Tiyu Xilu station (Lines 1 and 3) leads straight into the mall. For IGC, Liede station Exit B has a passage to the mall level B1. Zhujiang New Town station is also close by. See also shopping in Guangzhou. Apple also lists a general China customer line, 400-666-8800.

iPhoto: Wpcpey · CC BY 4.0 Details

What are the opening hours?

Each store page lists one week only, and hours vary by day. This is what Apple listed on November 11, 2026, for November 11 to 17:

Check the store page for your own date: 天环广场 and 珠江新城.

How does the Genius Bar work?

Both store pages offer the Genius Bar (天才吧) and Today at Apple. For repairs and help, follow Apple’s steps from its Genius Bar page:

1. Book ahead. Apple recommends booking. You need an Apple Account and its password.
2. Prepare the device. Apple tells you to update the software and back up your data. Bring cables and accessories.
3. Walk in if you cannot book. Apple says staff help walk-ins if a technician is free.

Apple’s pages do not say whether the stores offer English service. Have your questions ready in writing, and use a translation app if you need one.

How can you pay?

Apple’s help page covers the online store only. It lists Apple Pay, instalments, Visa and Mastercard credit cards, Alipay, WeChat Pay and corporate bank transfer. It says the cards must be issued in mainland China and allowed for use there. It also says methods may vary at checkout (Apple payment help).

Apple’s pages do not list the payment methods at the tills in the stores. Ask at the store before you plan to pay with a foreign card. To set up Alipay or WeChat Pay with a foreign card, see our payment guide.

Apple’s buy-iPhone page says up to 24 months interest-free instalments are available with Alipay, WeChat Pay and partner banks. If you pick up an online order in the store, Apple says you need a government photo ID or passport that matches the order name.

Can you get a tax refund at Apple?

Not by the official list. The Guangdong tax bureau’s list of departure tax-refund stores runs to June 30, 2026 and lists about 2,000 stores. It has no entry for Apple’s own Guangzhou stores. Other shops in the same buildings are listed, for example Coach, H&M and Dyson. Apple’s help, store and pricing pages do not mention a refund for overseas visitors. A newer list may differ.

Do not plan on a refund at Apple. To see how the refund works in stores that are listed, read our tax refund guide.

Are iPhones cheaper in China than in Hong Kong?

Mostly yes. On Apple’s “From” prices, Hong Kong is lower for every model listed, and about the same for iPhone 16. Prices are converted at the official People’s Bank of China central parity rate for November 11, 2026: 1 HKD = 0.85643 CNY (PBoC). The gap runs from about ¥5 (iPhone 16) to about ¥1,000 (iPhone 18 Pro and iPhone Duo). The last column is the difference at that rate.

Prices are from both buy pages on November 11, 2026. The model names are as Apple lists them that day. The mainland page is marked “updated July 30, 2026”.

Keep these limits in mind:

• Same model, same storage. Neither buy page shows the storage size behind its “From” price. Compare the same model and the same storage on the day you buy.
• Your own rate. Your card or bank uses its own rate and fees, not the central parity.
• Not on the refund list. Mainland prices include VAT, and neither Apple store is on the Guangdong departure tax-refund list (see above).

Price is not the only difference. Read the next section before you choose.

What is different about a mainland iPhone?

Apple’s mainland specifications page does not mention eSIM, so check before you rely on eSIM on a mainland iPhone. The same page says Apple Intelligence launch depends on regulatory approval.

Rules from Apple’s mainland pages. The returns, refund and buyer rules come from Apple’s online-store terms. Apple’s pages do not say whether the same terms apply to a purchase in the shop, so ask at the till.

• Warranty. The one-year limited warranty runs from the date on the official tax receipt (发票) of the retail purchase. Apple may provide warranty service only in the country or region where the iPhone was first sold. If you seek service elsewhere, you may have to follow export and import laws and pay duties or VAT, and you may pay shipping (Apple warranty).
• Returns (online terms). Products can be returned only in the country or region of purchase, within 14 days of delivery. Refunds go to mainland accounts only.
• Who can buy (online terms). The online store sells to end consumers, not for resale. Apple may refuse or cancel orders it believes are not for personal use. It may limit the quantity per order. The terms say nothing specific about foreign visitors.

What we could not confirm

• In-store payment methods. Only online-store methods are listed.
• English service at the stores.
• Apple’s own metro advice. Apple names no station for either store.
• The storage size behind each “From” price.
• Return and refund terms for in-store purchases. The published terms are for the online store.
• A tax-refund statement from Apple.